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Pirinoa School's Complaint Process

  • Pirinoa School encourages ownership of issues and practical resolution of such with collegial and collaborative support of staff, Board of Trustees, parents and whanau.
  • Complaints are dealt with promptly and fairly and handled as near the source as possible.
  • The person/group with a concern should approach the person directly involved i.e. Parent or caregiver, Teacher, Support Staff, Office Manager or Principal.
  • If unresolved, the concern should be taken to the Principal.
  • The Principal will actively listen to the complaint and document the details with date and signature. He /she will source further information if required and attend to the issues raised in the complaint.
  • The Principal will ensure that all parties are dealt with respectfully and in an open and honest manner, including cultural sensitivity.     
  • The Principal will communicate with all parties of the complaint. This may be either publicly or confidentially depending on the case and in consideration of privacy issues.
  • If unresolved, the concern should be taken to the Board through a written letter.
  • The Board will then follow their Grievance Procedure as identified in the Pirinoa School Board Handbook.

EMAIL ADDRESS

office@pirinoa.school.nz

TELEPHONE NUMBER

06 3077829 | Phone
06 3077510 | Fax

PHYSICAL ADDRESS & POSTAL ADDRESS

2782 Lake Ferry Road, Pirinoa

Pirinoa School
RD 2, Featherston,
Wairarapa 5772